| A Consultant with over 20 years of international knowledge, skills and experience covering sales, technical, delivery and strategic consulting, mainly for Telecoms and complex IT solution environments. An accomplished communicator who is equally capable of operating at the micro (specific solution to a specific problem) and macro (strategic) levels within an organisation, with a proven ability to rapidly indentify the root-cause of problems and understand the interdependencies between strategy, process, people and technology when developing/delivering solutions. Able to engage comfortably with internal and external stakeholders at all levels, from deeply technical to Board, creating buy-in, alignment and consensus throughout. Able to deliver revolutionary change or provide steady-state continuous improvement, but always seeking better ways to get things done. Testimonials can be found at: http://www.linkedin.com/profile?viewProfile=&key=1589498 |
Career History
Atholl Consulting Ltd EMEA June 2002 – Present Director and Majority Shareholder
Atholl specialises in winning and delivering Programmes of Strategic Transformation/Change, Delivery and Process (re)engineering. Projects undertaken through Atholl include:
Strategy/Feasibility Consultant - BT OneIT Feb 2005 – May 2007
- Remit: Provide leadership and consultancy to address “pain points” and/or emerging opportunities for BT businesses, especially Openreach. Provide initial analysis and scoping of the request/idea/problem to identify root causes and/or opportunities, followed by deep analysis of commercial, technical and process issues to arrive at recommended actions.
- Deliver report on each case outlining potential solutions, high-level solution design and recommendations on how to proceed, with an associated business case.
- Outcome: Dozens of solutions delivered worth £millions, covering many different areas of the business with significant focus on Broadband and LLU.
Transformation Consultant - Batelco Nov 2005 – Nov 2006
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Remit: To provide a transformation roadmap from existing systems to a system stack that is fit for purpose to manage an NGN infrastructure and associated services.
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Leading an 18-man/month audit of existing OSS/BSS systems and provide detailed recommendations for their NGOSS/BSS systems consolidation/transformation. Creating alignment between people, process and technology across the three LOBs.
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Outcome: Initial Programme delivered per requirements. Personal remit then widened to ownership of transformation of OSS/BSS architecture, including international subsidiaries in Mobile, Fixed and ISP – objective: to create a harmonised Group technology roadmap.
Interim Programme Auditor/Consultant - Telco Vendor Jan 2005 (3 weeks)
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Remit: Undertake a rapid assessment of a failing OSS/BSS software development/SI programme. Identify problems and provide proposals for resolution to return the project to agreed timescales, functional specification and profitability.
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Outcome: Report delivered detailing issues/concerns and strategies for resolution.
Interim Solutions Consultant - Tech Mahindra May 2004 – Jan 2005
- Remit: Create and lead a consultancy/pre-sales team, to engage with BT’s LOBs and own numerous significant NGOSS/BSS business opportunities.
- Manage BT’s requirements and expectations, as well as internal functions to create detailed solution proposals that were commercially and technically viable and profitable.
- Outcome: Created new division managing all major engagements and high-value bids. Implemented new model for BT/MBT engagement, ensuring accurate prediction of skills demand, greater client satisfaction, responsiveness, effectiveness and profitability.
Interim Feasibility Consultant - BT Exact Jan 2004 – Apr 2004
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Remit: Undertake and manage feasibility studies, as required, within BT Group to provide significant improvements in process, technology and systems, as required.
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Outcome: Provided numerous technical/commercial business cases covering OSS/BSS, infrastructure and process, detailing the commercial/technical/regulatory viability of the requirements with comprehensive recommendations for next steps based on.
Interim Project Manager - UK Government, DEFRA Aug 2003 – Dec 2003
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Remit: Recover stalled project to implement financial governance across this large Government Department, using Oracle 11i.
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Outcome: Programme restarted, put back on track and handed over within 4 months.
IFMIS Programme Manager - World Bank / Malawi Aug 2002 – Jul 2003
- Remit: Create and deliver rescue strategy for the Malawi Government’s financial system implementation, on behalf of the World Bank, as part of a $12.6m IT programme.
- Outcome: Previously a 3-year unsuccessful project was re-delivered in 10 months using local staff (trained on the job).
Nortel Networks Europe Jan 2000 – May 2002
Directeur de Marché - Southern Europe, Telecoms-eBusiness Solutions (Paris 2001/2)
- Remit: Manage business-critical OSS/BSS engagements within Southern Europe, providing commercial and technical leadership and interfacing with clients and 3rd-party SIs to ensure success from initial engagement and RFx to ultimate hand-over.
- Outcome: Numerous $multi-million bids/solutions completed for new and existing clients.
Market Development Manager - Serviceware Solutions (London 2000/1)
- Remit: Manage all OSS/BSS engagements with France Telecom, Telecom Italia, KPN, their global JVs and selected BT JVs. Liaising with international teams to provide solution design, proposals and all aspects of SI engagements.
- Outcome: 75% travelling in Europe, many $multi-million bids, numerous significant wins.
Account Manager, UTN Integration 1999 - 2000
- Remit: Lead high-value, complex solution engagements from start to finish with Times Top 250 companies and major public institutions/organisations.
- Outcome: Numerous relationships built, proposals submitted and solutions delivered.
Manager, UK Telecoms, Facit Europe Ltd 1998 - 1999
- Remit: Spearhead the launch of a new product line into the UK and European retail and financial markets, as Product Manager.
- Outcome: Huge interest created but product never launched due to technical/production issues.
Business Development Manager, Planet Computers Ltd 1995 – 1998
- Remit: Create brand and spearhead sales and marketing strategy for start-up IT solutions company with a strong focus on the application of technology as an enabler.
- Outcome: Created and managed growth from zero to >£1m t/o in under 3 years with numerous “flagship” project wins and numerous strategic alliances.
Other roles 1994–1995:
- Roundabout Travel Guides Regional Marketing Manager 1992–1994:
- Response Computer Maintenance Account Manager 1988–1992:
- TCI (Service) Ltd. Account Support Consultant 1987–1988:
- Norsk Data (prev. Wordplex plc) Telephone Sales Executive
Professional Memberships
- MIEE (Member of the Institution of Electrical Engineers (now MIET))
- FRSA (Fellow of the Royal Society for the promotion of the Arts, Commerce & Manufacture)
- MIEEE (Member of the Institute of Electrical and Electronic Engineers)
- MBCS (Member of the British Computer Society)
- MIOD (Member of the Institute of Directors)
Other interests
o Shareholder, Ecsell Ltd 2005 - Present
- Significant shareholder in a JV who design and deliver social networking platforms.
o Trustee of CGD Research Trust 2004 - Present
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CGD RT (www.cgd.org.uk) supports people with a rare genetic condition affecting white blood cells, which impacts the daily lives of patients and their families and can kill.
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Remit: Chair of the Fundraising, Development and Strategy Committee, including general governance and strategic planning for CGD and Jeans for Genes International.
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Outcomes: Launched Jeans for Genes USA in 3 months, including website, e-shop and merchandise fulfilment
Personal
- British citizen and passport holder
- Keen international traveller (usually as part of work)
- Married with 3 dependent children, rugby fan (qualified RFU Coach), would-be wine buff.
- Committed networker and part-time speaker/blogger (www.returnonrelationships.net)
